What kind of guarantee do you offer?
At Clean4u Services, We guarantee our all work , Bond clean, spring clean, regular clean, moving in & out. we clean your home 100% and you are not 100% satisfied, please call back anytime the following business day and we will discuss the situation and if needed, return to your home to re-clean the area free of charge. No refunds are given.
For One Time and Move-In/Out Cleanings, we may need to charge additionally if we send the crew back out to clean more areas of your home.
How do you charge for your services?
Spring clean , one time and Move in & out Cleanings are hourly and we can give you an estimate based on the size and condition of your home.
Normally, First time cleanings are priced a little higher depending on the current condition and size of your home .
Regular Home Cleanings are a set price based on the size and condition of your home after we have completed the Initial Cleaning.
What hours do you clean? Can I choose the day of my cleaning?
Monday to Sunday. we are working 7days.
We try our best to accommodate your preference in days. We do not guarantee a cleaning time on your specific cleaning day AS some time Our clients may request additional services (such as window cleaning , sower room cleaning or oven cleaning). If you prefer a morning or afternoon , please let us know when scheduling your services.
What types of payment do you accept?
Payment is due at time of cleaning. Keeping accounts receivable low enables us to keep your fee at an affordable price. We accept cash, check, MasterCard or Visa via PayPal.
If you plan on using us regularly, you can leave your payment in the kitchen or whatever you want . our cleaner will pick it up and leave a receipt for you.
Do you charge a late cancelation or lockout fee?
No. However We require a 48hrs business days notice to make a change or cancel a cleaning.
Is Clean4u Services a franchise?
No, Clean4u services is a local family company owned and operated. Because we are locally owned, our prices are competitive and we are able to be more flexible to meet your personalized needs.
Who provides the cleaning products and equipment?
We provide all the products and supplies needed to clean your home. We pride ourselves in using the most technologically advanced cleaning supplies and equipment. Should you wish for us to use one of your products, upon approval of our office, a MSDS would need to be provided. However, we are unable to accept responsibility for those products or their results.
Do I need to sign a contract?
No. You may cancel the cleaning service at any time. 7 business days notice are required for any cancellations or change to currently scheduled cleanings. Notice of any cancelation or change to your cleaning schedule must be made by calling us. Never provide a note or tell the cleaning staff about changes to your cleaning schedule. They have a number of jobs each day and may forget to notify the office. It is the client’s responsibility to notify the office directly of any changes to cleaning services. Clean4u Services also reserves the right to cancel your service at any time.
Can I use you only occasionally?
Absolutely. Most of our business is based on regular cleanings (weekly or bi-weekly) but if you need us to clean-up before or after a party, need a spring cleaning or are moving to or from a home and need us to clean it for you, that is no problem. Give us a call and speak with one of our staff to schedule a cleaning.
Try us once as a fill-in we’re confident you’ll love us.
Will I have the same cleaning team every time?
We make every effort to send the same team to your home for every cleaning. When one or both of your cleaning professionals is ill, on vacation or has a day off we make every effort to send one of our cleaners from your team with a substitute. If we need to send a substitute team, a quality assurance by the person in charge check will also be performed on your home for that cleaning. We understand the concern of having the same individuals cleaning your home on a consistent basis, but rest assured all of our Cleaning associates go through an extensive training program to ensure consistent cleaning techniques throughout our entire staff.
What if something gets damaged during the cleaning process?
Because of the nature of our business, our staff is required to touch virtually everything in your home. We are as careful as possible; however, if something does get damaged while cleaning your home, the cleaning team will immediately notify our office and complete a damage worksheet. Someone from our office will contact you immediately to inform you of the item and determine the best course of action to take.
The most tragic form of damage is that of something irreplaceable either monetary or sentimentally valued. Rather than be sorry, the safest way to protect these items is to store them away on the cleaning day, or instruct us not to clean such items. Clean4u Services is not responsible for damage due to faulty or improper installation of items. Please inform us if any items in your home require this type of attention. Examples would be; broken or improperly installed blinds, tiles, curtain rods, loose carpet, pictures not hung with picture fame hooks etc.
Do I have to be home when the cleaning professionals come?
Most of our customers are not home when we arrive to clean. However, if you choose to be home while we clean that is not a problem for us.
How many people come to clean my home?
Depending on the home we can work individually, in teams of 2 or in teams of 3.
Is There a minimum hours of cleaning?
Yes, we have 4hrs for one cleaner, 2hrs for 2 cleaner at our discretion.
Our cleaning teams are usually 2 person teams. Sometimes we may send a 3rd or 4th person if a team has an exceptionally high work load one day or another client on that team’s route requested three people or more. Please keep in mind that having a 3rd person on the team generally speeds up the cleaning, so it’s expected that they would be in your home less time.
Should I tip my cleaning team?
A tip is neither expected nor required. If you choose to leave a tip please leave it on the kitchen counter. A note or filling out the comment card letting them know how well they did will mean a lot. They just want to know the work they performed met or exceeded your expectations.
Can I leave a note for the team?
Yes, a priority list will be appreciated. Must be specific and not in cursive writing.
Do you offer gift certificates?
Yes, we do! They make wonderful gifts. They have been used for birthdays, Mother’s Day, Christmas, and Valentine’s Day just to name a few. They are available in any denomination with a one hour minimum. We can send them to you or the recipient.
Do I need to do anything before you come to clean?
Before we come, it would be appreciated if items were picked up off the floor and dressers and counters were not piled with too much clutter. This allows the cleaning people to clean more thoroughly. We do not wash dishes; however, if the dishwasher is unloaded we would be happy to place any dirty dishes in the dishwasher. We also ask in the summer months if you could set your air conditioner at an appropriate temperature. If for some reason you do not want a particular room cleaned, please call the office before your scheduled cleaning and we will honor that request.
How can I receive a FREE $100 cash ?
We offer a free $100 cash . know that a great deal of our business comes from referrals. To thank our current clients for referring us to their friends, we offer a free $100 cash for client we are provided. Just be sure that they mention your name when they call!
What if I have a pet?
Pets are not a problem. But we do need to know if you have them and we would like to have the names for reference. Also, if any pet is aggressive we ask that you secure them while we are cleaning your home. If they are friendly we will happy to clean around them.
Do you clean clutter?
We do not clean clutter. It’s best if you can have things tidied up before the cleaning staff arrives so we can get to your surfaces and floors. If you are in need of having your home de-cluttered or better organized, or give us a call to send one of our partners.
Do you offer bond cleaning?
our experience Bond Cleaning experts in bond cleaning, exit cleaning, move in/move out cleaning, end of lease cleaning, we are guaranteed our work
therefore if there are any issues & you are not satisfied, we will send our team straight back out to you FREE to fix it, as customer satisfaction is our main priority.
To find out more information or to schedule a bond cleaning, contact us 0430456242
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